Big Mike's Tesoro in Anchorage, AK Open now

Reviews about Big Mike's Tesoro

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  September 03, 2019, by Doris Dubois
  Don't do it. They incredibly disorganized, they flat out refuse to schedule appointments and they have no problem closing at the drop of a hat. No joke: they literally closed earlier this week because they were having new gas pumps put in and there was no room for parking because the guys who were installing them were taking up all the customer parking. They have a massive parking lot behind their shop, they didn't even think to ask the workers to park around the back. Once, they randomly shut down for a week because of "mechanic training" but didn't bother to put up a sign. Another time, I dropped off my car for a headlight change, they held on to my car for 4 days and never could figure out how to change it.....I'm serious, these idiots held my car for days and still did NOTHING. They also tell you different hours and different policies depending on who answers the phone. I told the owner about this, Mike, and asked him to clarify. He told me one set of hours, I called two days later to see if I could drop my car off and the guy who answered the phone....you guessed it, gave me a differing set of hours and when I told him what Mike said, he said "I highly doubt he said that". Unfortunately, you are at the mercy of whoever answers the phone. Their whole system is backwards and extremely unreliable. I miss when it was owned by Sandlake auto. I highly doubt this "business" will last much longer. It's set up like a bunch of dudes working in their neighbors driveway, not a legitimate company. I have since found a FAR better mechanic and am extremely happy with them.